Shipping policy

Worldwide postage is included in the product price unless otherwise stated.

Orders are dispatched from Japan via Japan Post. Standard shipping is sent by traditional untracked airmail. A tracked shipping option may be available for selected products or orders.

Processing Time

Orders are typically dispatched within one week after purchase.

Dispatch schedules may vary slightly during holidays, busy periods, or unexpected postal service disruptions.

Estimated Delivery Times

Estimated delivery times after dispatch are:

Japan: 1 to 5 business days
International: 7 to 21 business days, depending on the destination

Delivery estimates are based on Japan Post guidelines and may vary depending on local postal services, customs processing, weather conditions, public holidays, or regional delays.

Tracking

Standard shipping is sent by untracked airmail and does not include tracking information.

For selected products or orders, registered mail with tracking may be available as an optional shipping upgrade at checkout. Availability and pricing may vary depending on the items in your order and whether they are dispatched separately.

Where an order is divided into separate shipments, tracking applies only to the shipment for which the tracked shipping option was selected.

Please make sure your shipping address is entered correctly before placing an order.

Customs and Import Taxes

Customers are responsible for any customs duties, import taxes, or handling fees that may apply in their country or region.

Customs processing may also affect delivery times.

Packaging

Contents are packaged with minimal materials.

Additional wrapping paper and filler materials are not included unless otherwise stated.

Mail Club Shipping

Mail Club dispatches are shipped separately from other products.

Combined shipping is not available for Mail Club orders. Shipping options for Mail Club and other products may therefore be displayed or calculated separately at checkout.

Delayed or Missing Mail

International airmail may sometimes take longer than the estimated delivery period.

Tracking updates for registered mail depend on the postal services of the destination country and may not be available at every stage of delivery.

If your order has not arrived after a reasonable amount of time, please contact us at: support@aonazo7.com